Health FAQ

What health coverage do refugee families have? 

Refugee families enroll in Medi-Cal, California's Medicaid program, within their first week after arrival at the Department of Human Assistance (DHA). At that time, they choose their medical and dental plans. Their provider will send information about their coverage a few weeks after enrolling. 

 

What medical cards do they have? 

In the end, a family will have 3 different medical cards: 

  1. Benefits Identification Card (BIC) – this card shows that they are part of Medi-Cal. It has yellow-orange flowers on it. 

  2. Health Provider Card – this card shows which health care plan they are a part of. Medi-Cal's health providers are: Health Net, Anthem Blue Cross, Molina, and KP Cal. Phone numbers are provided on the back. 

  3. Dental Provider Card – this card shows which dental plan they are part of. Medi-Cal's dental providers are: Liberty, HealthNet, and Access. Phone numbers are provided on the back. 

 

What if their medical cards are missing? 

Medical cards take about 2-4 weeks to be received and will be sent to the address provided to the DHA (apartment, US Tie's, World Relief). If a family is missing any medical cards, they must go to the DHA, talk to their caseworker about having it fixed and get a temporary medical card in the meantime.   

 

How do you choose a Primary Care Physician (PCP)? 

Please visit our Establishing Primary Care page for information on how to assist your partnered family choose a doctor. 

 

Can they go to the hospital in an emergency if they don't have their medical cards yet? 

Yes they can. The hospital can bill their insurance retroactively. The family must notify their provider there has been an emergency promptly. 

 

Which hospitals can a family use? 

The hospitals families can use are based on their health plans. In their health packets (My Medi-Cal Choice Health Care Options) from their provider is a list of locations that do accept their health plan. Reviewing this list will help a family remember just in case. 

 

What if a family has no way to get to an appointment or they don't know English? 

Most health plans have programs to assist with transportation and interpretation. Please refer to our Medical Transportation and Interpretation Services page to see what resources are available to them. 

 

Where do they get antibiotics? 

In many countries, people can get their antibiotics over-the-counter. Families must visit their doctor and be prescribed a medication before being able to access antibiotics.