low income utilitiy assistance
Refugees are signed up for certain discounts when they enroll for their PG&E and SMUD account, assistance in the enrollment of these programs is provided by WRS. However, if a family wishes to check if the discounts are being applied, they should check their utility bill and call the utility office directly.
how you can help
During the intial 30 days, families will have Cultural Orientaion Class in which SMUD and PG&E are addressed, as well as discounts they qualify for. If volunteers are connected with a family that has further questions about utility bills - this is a perfect opportunity to explore the bill together!
Below are the discounts that most families qualify for:
PG&E - Save 20 percent or more on your monthly gas and electric bill by enrolling in the California Alternate Rates for Energy (CARE) Program. Learn about CARE.
PG&E - Get a monthly discount on your electric bill if your household has three or more people. Enroll in the Family Electric Rate Assistance (FERA) Program. Learn about FERA.
SMUD - The Energy Assistance Program Rate (EAPR) offers eligible low-income customers a discount on their monthly energy costs. Learn about EAPR.
SMUD – The Home Energy Assistance Program (HEAP) offers a $300 credit to eligible customers to use in a year. Learn about HEAP.
There are also community organizations that provide additional assistance in times of need.
If a refugee family experiences a sudden hardship, they can receive a one-time energy credit for up to $300 through the Relief for Energy Assistance through Community Help (REACH) Program. PG&E sponsors REACH and The Salvation Army runs the program. Learn about REACH (Relief for Energy Assistance through Community Help).
Learn about other SMUD payment assistance programs.