REsettlment TIMELINE 


The following is a snapshot of what newly-arrived refugee families experience during their R&P period, which lasts a minimum of 30 days and a maximum of 90 days. Those families on our Match Grant program will follow a similar timeline. It should be noted that unforeseen events and situations can at times disrupt the linear layout of the services delivered, making certain services delayed or secondarily prioritized.


What to Expect Month Two:

  • Family is receiving all benefits (food support, cash assistance, health insurance) and has chosen a health insurance provider.

  • Family has attended their health screening and follow-up with the Refugee Health Clinic.

  • Family has attended two cultural orientation classes in their language.

  • If required by the county, adults are attending ESL regularly (unless childcare or limited class space remains a barrier), and all children are attending school each day.

  • Family is responsible for getting to all appointments.


What Not to Expect:

  • Caseworkers are frequently visiting the family. It’s not because we don’t care about them – it’s because caseworkers are serving many families at the same time and need to be available to everyone.

  • Families are happy. Families are usually beginning to see how soon they will be “on their own” and without their caseworker. Families may also begin to miss people from back home, doubt whether they are capable of handling everything here, and worry about the future. This is very normal and should be reinforced.

  • Caseworkers know everything. It is unlikely the family shares all their concerns with us. In fact, since you as volunteers get to build such wonderful relationships with families and meet them in ways caseworkers cannot, you might find you learn more about their struggles and concerns than caseworkers do in their more limited roles.

  • Families always fully understand their experience. It is sometimes difficult for families to see that certain processes take time, and that resettlement agencies are limited in the services they can offer. This may lead families to talk to others about their unhappiness with their resettlement experience, and is often an expression of general frustration with the challenges that accompany the reality of resettlement.


How to Advocate for Your Family:

  • If your family tells you they have appointments they need to get to, remind them of resources available to them, such as the GNT, US Tie, Uber/Lyft, public transportation. WRS will not be able to provide transportation services beyond our core services.

  • It is okay for volunteers to review a bus route/map with them and to provide transportation to appointments, keeping in mind our goal of self-sufficiency. Good Neighbor Teams should be mindful of ways they may create a level of dependency that will not be helpful to the family long-term.