Resettlement Timeline 


The following is a snapshot of what newly-arrived refugee families experience during their R&P period, which lasts a minimum of 30 days and a maximum of 90 days. Those families on our Match Grant program will follow a similar timeline. It should be noted that unforeseen events and situations can at times disrupt the linear layout of the services delivered, making certain services delayed or secondarily prioritized.


What to Expect Weeks One and Two:

  • Family is visited by the WRS Caseworker the day after arrival.

  • Family goes to Social Security to apply for Social Security Numbers.

  • Family goes to the Department of Human Assistance to apply for food support, public cash assistance and MediCal.

  • If family is enrolled in WRS’ Match Grant Program, they will not sign up for public cash assistance with the DHA. Families on Match Grant will have case management for 6 months.

  • WRS assists with initial groceries, unless the US Tie has agreed to provide these items for the arriving family. WRS will provide the family with some cash from the resettlement grant check.


What Not to Expect:

  • Family is visited every day by their caseworker. It is true that WRS staff will interact with the family by helping them get to/from appointments, but the caseworker will not be in the home having a conversation with the family every day.

  • Family is receiving all benefits. The first month of cash assistance will be pro-rated. Issues with cash disbursement can also arise if there is an error in paperwork submitted at the DHA office. For issues that arise at the DHA office, the family should contact their DHA Caseworker and/or their WRS caseworker.

  • All adults are attending ESL. Barriers include lack of space in the class, lack of childcare, lack of funds in the family to purchase bus fare, and/or distance to class.


How to Advocate for the newcomer family:

  • If someone in the family is sick or appears in need of medical assistance, let WRS staff know, or call 9-1-1 in case of emergency and report this to WRS staff.

  • Reassure the family that it’s normal to feel overwhelmed! Resettlement is hard, but as they complete enrollments and start settling into a schedule, things will slow down a bit for them. There will always be challenges, but there will also be opportunities to learn.